Returns & Exchanges
Not satisfied? We offer a 30-day money-back guarantee
Our Return Policy
At OutdoorGear, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
All returns must be in their original condition with tags attached and original packaging included.
How to Start a Return
Contact Us
Email support@outdoorgear.com with your order number
Get Label
We'll send you a prepaid return shipping label
Ship Back
Pack securely and drop off at any carrier location
Return Timeline
Exchanges
Need to exchange your item? We make it easy! Simply return your original item following the process above, and place a new order for the item you want instead.
This ensures you get your replacement faster without waiting for the return to be processed first.
Frequently Asked Questions
Who pays for return shipping?
We provide a prepaid return label at no cost to you. Returns are completely free!
Can I return a used product?
Items must be in original condition with tags attached. However, we understand you may need to test the product. Light use is acceptable as long as the item is still in resellable condition.
What if my item is damaged or defective?
Contact us immediately at support@outdoorgear.com. We'll arrange a free replacement or full refund, and we'll cover all shipping costs.
How do I track my return?
Use the tracking number on your return label to monitor your package. Once we receive it, we'll send you a confirmation email.
Still have questions about returns?
Contact Support